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Terms

1. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

2. Order Process

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

3. Product Descriptions

Whilst we take every possible care to ensure that product descriptions and measurements on our website are correct, specifications are intended to give a general description and there may be slight variations in finish and colour due to either the hand-made nature of the item, the photographic process or computer software.

If the price or description is obviously in error, we reserve the right to limit Fallow & Fern liability to the return of the money the customer has paid.

4. Payments

All prices are shown in UK pounds sterling, and are inclusive of UK VAT at the current rate.
Payment is made through Paypal (no paypal account required).
In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

5. Purchasing Painted Furniture & Accessories

Painted furniture and painted accessories are shop collection only.

These items are generally second hand furniture which has been restored and revamped so there may be slight imperfections. They have also been hand painted so expect to see brush marks in the paintwork.

Please inspect the furniture before taking the item(s) away as they are sold as seen. Items can only be refunded if found faulty.

6. Workshop Bookings

Workshops bookings are non refundable but can be transferred to another workshop date that suits if for some reason you are unable to attend. This is valid for up to a year from the date of the original workshop.

If the workshop has to be cancelled by the organiser then a full refund will be given or payment can be transferred to another workshop.

7. Delivery

We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time-scales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery.
If any parcels are received damaged we will require pictures of the damages emailed over for a replacement to be sent or refund issued.

8. Returns

We are happy to replace/refund any goods that are unsatisfactory for your use, faulty, or damaged, provided that the items are returned to us complete, in perfect condition, clearly unused, unwashed, and in their original packaging. Please contact us within 48 hours of delivery with at least 2 photos on the item(s) if damaged. Ensure that the item(s) are packaged carefully and a certificate of posting is obtained from the Post Office (no cost) or use a trackable courier service such as Hermes. Ensure your name and address are enclosed together with your item(s). Please make sure your item(s) is posted within 3 working days of making contact and agreeing to return the item(s).

Please note, refunds will not be given until the item(s) has/have been received safely.

Unfortunately we cannot refund return delivery charges or the postage cost when placing your order unless the item you received was incorrect, damaged or faulty.

To return any products please contact us. Please state the reason for returning, and whether you would like a refund or exchange.

Fallow & fern cannot be responsible for parcels lost in transit.

9. Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensor’s. You are permitted to use this material only as expressly authorised by us or our licensor’s.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

10. Miscellaneous Provisions

To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.