I aim to dispatch goods to you within 3 days from receipt of the order. Orders are processed Tuesday to Friday. Once dispatched delivery is usually between 3-5 working days. In the event of non-delivery please inform us preferably within 14 days.
Please do allow a little extra time for delivery during the pandemic. Especially if you are in a high risk area.
Where Do We Deliver?
At present, Fallow & Fern only delivers to the UK.
Fixed rate of £4.95 per order (excluding handmade lampshades, handmade lamps and Hogben Pottery).
Handmade lampshades, lamps and Hogben Pottery are posted at a fixed rate of £6.95.
You can collect any products from the shop at the Willows & Wetlands Visitor Centre in Stoke St Gregory, Taunton. The shop is open Tuesday to Saturday from 11am till 3pm.
Method of dispatch
Royal Mail Signed For or Courier.
Fallow & Fern tries to be as environmentally friendly as possible so I will try and reuse packaging received from other suppliers where possible.
We are happy to replace/refund any goods that are unsatisfactory for your use, faulty, or damaged, provided that the items are returned to us complete, in perfect condition, clearly unused, unwashed, and in their original packaging. Please contact us within 48 hours of delivery with at least 2 photos on the item(s) if damaged. Ensure that the item(s) are packaged carefully and a certificate of posting is obtained from the Post Office (no cost) or use a trackable courier service such as Hermes. Ensure your name and address are enclosed together with your item(s). Please make sure your item(s) is posted within 3 working days of making contact and agreeing to return the item(s).
Please note, refunds will not be given until the item(s) has/have been received safely.
Unfortunately we cannot refund return delivery charges or the postage cost when placing your order unless the item you received was incorrect, damaged or faulty.
To return any products please contact us. Please state the reason for returning, and whether you would like a refund or exchange.
Fallow & Fern cannot be held responsible for parcels lost in transit.